For Your Home

Instructions for Starting or Terminating Electrical Service

Important Notice

Please contact us at least 2 business days before your last / first planned day of service.
(e.g. If you wish to start service on Wednesday, please contact us by Monday.)
For immediate assistance, call us to speak with one of our representatives.

As soon as you know the date of your relocation, please contact YONDEN to open or close your account by sending an E-mail with the following information.

mail address: postmaster@yonden.co.jp

Starting Electrical Service

1. Customer Number
Not required if you are unsure
2. Date and Time of Relocation
Must be two business days or later from the application date
3. Name of Customer
Required information
4. Address
Required information
5. Name of Building / Room Number
Required if it is housing complex
6. Phone Number and E-mail Address
Required information
7. Billing Address
Required if it is different from “4. Address”

Terminating Electrical Service

1. Customer Number
Required information
2. Date and Time of Relocation
Must be two business days or later from the application date
3. Name of Customer
Required information
4. Address
Required information
5. Name of Building / Room Number
Required if it is housing complex
6. Phone Number and E-mail Address
Required information
7.Final Payment Method
Please choose one of the below.
  • Withdraw from your bank account or by credit card which your electricity bill is deducted
  • Receive a bill and make a payment at a major convenience store or bank
    (Please make sure to write your billing address in Japan)
1. Customer Number
2. Date and Time of Relocation
3. Name of Customer
4. Address
5. Name of Building / Room Number
6. Phone Number and E-mail Address
7. Billing Address

1. Customer Number
2. Date and Time of Relocation
3. Name of Customer
4. Address
5. Name of Building / Room Number
6. Phone Number and E-mail Address
7. Final Payment Method

We may contact you about the content of your application.
We are not responsible for any undelivered application caused by internet problems.

When contacting by phone

Please contact us at least 2 business days before your last / first planned day of service.
(e.g. If you wish to start service on Wednesday, please contact us by Monday.)
For immediate assistance, call us to speak with one of our representatives.
(Please note: As not all of our representatives are familiar with speaking English, we may have to call you back to assist you.)

YONDEN Customer
Support Center

0120-410-761(Toll free)

Hour of Operation: Monday to Friday, 9:00am - 5:00pm
Closed on Saturdays, Sundays, Holidays, Year End and New Year’s (Dec 29 - Jan 3)