Basic Policy on the Protection of Personal Information

Shikoku Electric Power Company, Incorporated (the "Company"), cognizant of the importance of appropriately and properly handling the personal information of customers, shareholders, and others, strives to protect personal information pursuant to the following policy:

1. Acquisition and Intended Uses of Personal Information

  • The Company clearly states the purposes of use of personal information and acquires personal information through appropriate means.
  • The purposes of use of personal information handled by the Company (excluding personal information of employees) are as set forth below.

Purposes of Use of Customer Personal Information

The Company uses personal information to carry out its main businesses—the electric power business*, electric water heater leasing, heat supply, steam supply, sale of coal, gas supply, overseas electric power generation and consulting, real estate leasing, and lease of dark fiber lines—and the provision of various services and information relating to these business activities.

The specific business operations of the electric power business are as set forth below.

  • Execution and performance of electric power supply agreements
  • Finalizing electric powered charges and collecting claims
  • Long-term and stable supply of electric power
  • Service activities relating to the use of electric power
  • Ensuring the safety of the electric facilities of the Company and customers
  • Establishing and maintaining electric power supply facilities
  • Acquiring, maintaining, and managing land rights for electric power facilities
  • Electric power sales promotion activities
  • Electric power load equalization
  • Ensuring the safety of construction
  • Wheeling service business
  • Other activities ancillary to or that contribute to these business activities

When using personal information in the above business activities, the Company complies with the Guidelines for Proper Electric Power Trade established by the Fair Trade Commission and Ministry of Economy, Trade and Industry and gives due consideration to ensuring the appropriateness of transactions.

Purposes of Use of Shareholder Personal Information

The Company uses personal information to ensure the efficient exercise of rights by shareholders and implementation of operations specified in the Companies Act and other applicable laws and regulations.

2. Use and Provision of Personal Information

  • The Company uses personal information only to the extent necessary to conduct business operations for the purposes of use indicated above (when the purpose of use was specified at the time of acquisition, that purpose of use).
  • In cases where personal information is jointly used with third parties or the handling of personal information is outsourced to third parties, personal information is provided to only after conducting rigorous investigation of such third parties and performing appropriate supervision to ensure strict maintenance of confidentiality after provision.
  • Joint use of personal information with third parties (excluding the personal information of employees) is conducted as set forth below.

(1) Shared Use Relating to Transactional Accounting

Business Partners with which Information is Shared for Use

Shikoku Electric Power Group companies*1 and members of the Shikoku Electrical Safety Inspection Association that make used of shared services*2

Purposes of Shared Use

Processing receipts and disbursements relating to transactions

Items of Personal Information Subject to Shared Use

Company or organization name, title, name, address, telephone and facsimile number, account information

Business with Responsibility for Managing Personal Information

Shikoku Electric Power Company, Incorporated

  • "Shikoku Electric Power Group companies":
    The following 29 companies: Shikoku Research Institute Inc., Yondenko Corporation, Yonden Engineering Company, Incorporated, Yonden Consultants Co. Inc., Shihen Technical Corporation, Shikoku Instrumentation Co., Ltd., Techno-Success Company, Incorporated, STNet, Incorporated, Cable Media Shikoku Company, Incorporated, Cable Television Tokushima, Incorporated, Shikoku Air Service Co., Ltd., Yonden Energy Services Company, Limited, Ikata Service Company, Incorporated, Tachibana Thermal Power Port Service Company, Limited, Sakaide LNG Company, Incorporated, Tosa Power, Inc., Misaki Wind Power Co., Ltd., Okawara Windfarm Corporation, Ei Wind Power Company, Incorporated, Yonden Business Company, Incorporated, Yonden Media Works Company, Incorporated, Yonden Life Care Company, Incorporated, Utazu Kyushoku Service Co., Ltd., Tokushimaichiko PFI Service Co., Ltd., Matsuyamagakkokucho PFI Service Co., Ltd., SEP International Netherlands B.V., YN Energy Pty Ltd.
  • "Shared services":
    Indirect services that are consolidated throughout the group and provided centrally such as accounting, materials procurement, and labor services

(2) Shared Use Relating to Disaster Preparedness Plans

Business Partners with which Information is Shared for Use

Shikoku Electric Power Group companies and members of the Shikoku Electrical Safety Inspection Association that make conduct joint disaster preparedness

Purposes of Shared Use

Prevention of accidents, prevention of expansion of damage, and recovery

Items of Personal Information Subject to Shared Use

Company or organization name, title, name, telephone number

Business with Responsibility for Managing Personal Information

Shikoku Electric Power Company Incorporated

(3) Shared Use Relating to Changes of Electricity Retailers and Negawatt Transactions

Business Partners*1 with which Information is Shared for Use

Electricity retailer*2, General Electricity Transmission and Distribution Utility*3, the Organization for Cross-Regional Coordination of Transmission Operators, JAPAN, and negewatt aggregators*4

Purposes of Shared Use

  • Execution, revision, or cancellation of wheeling service agreements or Electricity Quantity Adjustment Service agreements ("Wheeling Service Agreements, etc.")
  • Retail service agreement (including agreements relating to supply to remote islands and last resort supply) or electric power receiving agreement ("Retail Service and others Agreements etc.") discontinuation intermediation*5
  • Confirmation of information relating to supply (power receipt) sites
  • Electric energy metering; facility maintenance, inspection, and replacement, facility investigation during power outages and disasters, etc.; and performance of other general transmission and distribution business services pursuant to Wheeling Service Agreements, etc.
  • Performance of services relating to Negawatt Transactions.

Items of Personal Information Subject to Shared Use

  • Basic information: Name, address, telephone number, Retail service and others agreement, etc. contract number
  • Information relating to supply (power receipt) sites: Service areas of General Electricity Transmission and Distribution Utility that enter into Wheeling Service Agreements, etc., General Provisions for Isolated Island Service, supply (power receipt) site identification numbers, wheeling agreement amount information, current upper limit value, connection transmission service options, power factor, supply format, wheeling agreement decision-making method, meter information, leading-in pole number, presence of grid-connection facilities, wheeling agreement transfer date, meter reading date, contract status, suspension measures methods
  • Information concerning Negawatt Transactions: Power generation and sale volume, demand procurement volume, demand control volume, baseline

Business with Responsibility for Managing Personal Information

  • Basic information: Electricity retailers that have entered into Retail Electric Power Supply Agreements etc. (however, in the case of basic information relating to users who receive remote island supply or last resort supply, the General Electricity Transmission and Distribution Utility)
  • Information relating to supply (power receipt) sites: The General Electricity Transmission and Distribution Utility in whose territories supply (power receipt) sites are located
  • Information concerning megawatt trading: Negawatt aggregators
  • The Company engages in limited shared use of personal information with businesses to the extent necessary to achieve the purposes of shared use. Customer personal information is not necessary subject to shared use with all electricity retailers, General Electricity Transmission and Distribution Utility, and demand control contracting parties.
  • Electricity retailers:
    A retailer to which none of the grounds for refusal of registration specified in Article 2-5, Paragraph 1 of the Electricity Business Act (Act No. 170 of July 11, 1964) do not apply and that has been registered as a retail electric power business by the Minister of Economy, Trade and Industry (includes retailers that are deemed to have been registered as electricity retailers pursuant to these supplemental provisions of the Act Amending the Electricity Business Act (Act No. 72 of 2014)). For retailers names, addresses, and so on, refer to the website of the Agency for Natural Resources and Energy.
  • "General Electricity Transmission and Distribution Utility":
    Hokkaido Electric Power Co..Inc., Tohoku Electric Power Co., Inc., TEPCO Power Grid, Incorporated, CHUBU Electric Power Co., Inc., Hokuriku Electric Power Company, The Kansai Electric Power Company, Incorporated, The Chugoku Electric Power Co., Inc., Shikoku Electric Power Company, Incorporated, Kyushu Electric Power Co., Inc., The Okinawa Electric Power Company, Incorporated
  • "Negawatt aggregators":
    Companies that have entered into demand control and adjustment supply agreements with members that are General Electricity Transmission and Distribution Utility (including businesses whose business codes are acquired prior to agreement execution). For companies names, addresses, and so on, refer to the website of the Organization for Cross-Regional Coordination of Transmission Operators, JAPAN.
  • "Retail service and others agreement discontinuation intermediation":
    Businesses that have received requests for new Retail Service and others Agreements, etc. from customers making requests for cancellation of Retail Service and others Agreements etc. to existing businesses on behalf of those customers.

Except in the above cases and when specified by laws and regulations, personal information is not provided to third parties without obtaining the customer’s prior consent.

3. Personal Information Security and Management

In order to ensure the accuracy of personal information and to prevent loss, destruction, alteration, or leaks of personal information, the Company implements appropriate security management measures including information security countermeasures.

4. Disclosure, Correction, Suspension of Use, and Deletion of Personal Information

If the Company receives a request from a customer or a customer’s agent for notice regarding the purposes of use or disclosure, correction, suspension of use, deletion, and so on of the customer’s personal information, the Company responds promptly and appropriately.

5. Organizations and Structures Relating to the Protection of Personal Information

The officer responsible for the General Affairs Department, acting as the general officer or for personal information management, performs proper and appropriate management of personal information. Employee education and training on the proper management of personal information are also appropriately conducted.

6. Improvement of Measures Relating to the Protection of Personal Information

The Company periodically examines its structures relating to the protection of personal information and strives to make continuous improvements.

7. Personal Information Consultation Desk

If you have any opinions or questions regarding the Company’s handling of personal information, please contact the Personal Information Consultation Desk.

Personal Information Consultation Desk

Personal Information Consultation Desk, Legal Group, General Affairs Department, Shikoku Electric Power Company, Incorporated

Email: privacy@yonden.co.jp